In a piece published in Modern Healthcare we said: “Professional chaplains are arguably the most cost-effective and underutilized resource for increasing patient satisfaction.”
What our consultants can do:
- Fully assess your chaplaincy operation within the context of your organizational objectives.
- Deliver a detailed strategic plan with concrete recommendations to align chaplaincy metrics with your objectives.
- Establish protocols that improve patient outcomes and satisfaction, staff morale and retention, institutional and staff cultural competency, palliative care and end-of-life care, and resource management.
- Help manage successful change.
- Design, implement, and analyze data-based chaplaincy Quality Improvement programs.
- Recruit the chaplain that best fits your needs – guaranteed.
- Help manage your chaplaincy department.
We assist health care institutions that:
- Seek the highest quality and best practices.
- Serve new patient populations.
- Want to raise their patient/client satisfaction and HCAHPS ratings.
- Have had the same chaplaincy staff for more than 7 years or do not have in-house chaplaincy services.
- Are changing through merger, incorporation into a system, adding services and/or capacity.
- Want to qualify for the Magnet or Baldrige Award.
For more information please contact us: 212.644.1111 or comm@www.healthcarechaplaincy.org
