In a piece published in Modern Healthcare we said: “Professional chaplains are arguably the most cost-effective and underutilized resource for increasing patient satisfaction.”
What our consultants can do:
Fully assess your chaplaincy operation within the context of your organizational objectives.
Deliver a detailed strategic plan with concrete recommendations to align chaplaincy metrics with your objectives.
Establish protocols that improve patient outcomes and satisfaction, staff morale and retention, institutional and staff cultural competency, palliative care and end-of-life care, and resource management.
Help manage successful change.
Design, implement, and analyze data-based chaplaincy Quality Improvement programs.
Recruit the chaplain that best fits your needs – guaranteed.
Help manage your chaplaincy department.
We assist health care institutions that:
Seek the highest quality and best practices.
Serve new patient populations.
Want to raise their patient/client satisfaction and HCAHPS ratings.
Have had the same chaplaincy staff for more than 7 years or do not have in-house chaplaincy services.
Are changing through merger, incorporation into a system, adding services and/or capacity.
HealthCare Chaplaincy Network™ (HCCN), founded in 1961, is a global health care nonprofit organization that offers spiritual care-related information and resources, and professional chaplaincy services in hospitals, other health care settings, and online. Its mission is to advance the integration of spiritual care in health care through clinical practice, research and education in order to improve patient experience and satisfaction and to help people faced with illness and grief find comfort and meaning – whoever they are, whatever they believe, wherever they are.